Why We Added an AI Agent to the CSpace Website (And Why We Think Every Business Should Consider One)

If you've visited the CSpace website recently, you may have noticed our new AI agent waiting in the corner of your screen.

Powered by Chat Thing, our AI website assistant is available 24/7 to answer questions about our coworking space, meeting rooms, virtual offices, events and memberships. It helps visitors find the information they need instantly, while giving our team valuable insights into what people are really looking for.

For us, it's been one of the best additions we've made to the website this year.

Better customer service, even when we're offline

Whether someone is browsing our website during office hours or at 10 o'clock at night, our AI agent is always available to help.

Instead of waiting for an email reply, visitors can ask questions and receive instant answers based on the content already published across our website. It's a simple improvement, but one that's made a real difference to the experience people have when they visit CSpace online.

As a coworking space and business community, we want it to be easy for people to find the information they need. An AI agent for our website helps us do exactly that.

It's not just a chatbot - it's a lead generation tool

The feature we've come to appreciate most isn't actually the instant responses.

It's what happens afterwards.

Chat Thing emails us details of what people are searching for, giving us visibility into the conversations taking place on our website. If someone asks a more detailed question or seems interested in becoming a member, hiring a meeting room or using one of our services, we can follow up personally.

That means we still get to have genuine, human conversations - only now they're much more informed.

It's become an incredibly useful tool for lead generation, customer service and understanding exactly what our website visitors are looking for.

Helping us improve our website

One unexpected benefit has been seeing the questions people ask most often.

If visitors repeatedly search for the same information, it's a clear sign that we could make it easier to find on the website. The AI agent has become more than a customer support tool- it's helping us improve our website content and user experience too.

Designed to fit our brand

We didn't want an AI agent that looked like it had simply been bolted onto our website.

Chat Thing made it easy to customise the colours, branding and appearance so it feels like a natural extension of CSpace. Visitors can get instant answers without leaving the page, and the whole experience feels consistent with the rest of our brand.

Sometimes the best technology is the technology people barely notice because it just works.

Quick to set up, easy to manage

We expected integrating AI into our website to be complicated.

In reality, the setup was refreshingly straightforward.

Within a short time, we had an AI assistant trained on our website content and ready to support visitors around the clock. It's easy to update, simple to manage and has required very little ongoing maintenance.

For businesses considering AI customer support, it was one of the smoothest software implementations we've experienced.

Built by people we know

There's another reason we're particularly proud to recommend Chat Thing.

The team behind the platform are former members of CSpace, Gem & Zef, and it's fantastic to see a business with Cornish roots creating technology that's helping organisations across the UK and beyond.

Supporting innovative businesses has always been part of what we do, so it feels fitting to be using a platform created by people who were once part of our own community.

Exclusive offer for Cornish businesses

If you're a business in Cornwall and you've been thinking about adding an AI agent to your website, now is an excellent time to explore what's possible.

The team at Chat Thing are offering 30% off for Cornish businesses, making it even easier to improve customer service, capture more enquiries and better understand your website visitors.

Whether you're a startup, an established business or a growing organisation, an AI website assistant can help answer questions, generate leads and ensure your website is working for you around the clock.

At CSpace, we're always looking for tools that genuinely improve the experience for our members and visitors.

Chat Thing has done exactly that.

If you're curious about how AI can support your business, we'd happily recommend taking a look here: 

website: https://chatthing.ai

book a free demo: https://chatthing.ai/demo